Southern Web Host FAQ's

Q. What kind of connection do your servers have to the internet?
A. Our NOC which houses our servers are online with Frontier Global Center® via their OC12 fiber optic cable. FGC is a Tier 1 provider which also provides Internet bandwidth to Yahoo®, Netscape®, and Ebay®.

Q. Do you offer web design services?
A. We offer several design options. For do-it-yourself types, we offer the Site Builder and website templates. Additionally, we also own Web Design By Tara, which provides full web design services.

Q. I live outside of the US, can I host my site with you?
A. Certainly!  We welcome customers from all around the globe and to support that fact, our control panel comes in four different languages!

Q. Once I order hosting how long will it take for my service to be up and running?

A. Within 24 hours you will be able to start using your control panel.

Q- How can I maintain my billing info, web stats, scripts, guestbook's , email accounts, and all other hosting features?

A. We provide you with your own control panel, which allows you to access your info and account 24 hours a day.

Q. What if I'm late paying my bill?
A. All accounts have a 48 hour grace period. After 2 days your account incurs a $5.00 fee. After 5 days the account is suspended and a $10.00 suspension fee is incurred. We have a very strict payment policy, however if you need an extension and you have a good credit history with us, we will be happy to work with you from time to time.

Q. What happens if I don't pay my bill?
A. If you do not contact us or reply to our collection efforts, your account will be deleted.

Q. How do I contact Billing?
A. Our Billing Staff is available at billing@southernwebhost.com, 24 hours a day.

Q. How can I pay my hosting fees?

 A. Currently, we accept visa, mastercard, echecks, and balance transfers via paypal. Paypal is our payment gateway which processes our charges.